For Connect Users
  • Dial - 198 (toll free) For Wireline Faults
  • Dial - 198 (toll free) For Internet/Technical Complaints
  • Dial 0172-5122222 (from both networks connect and others) (charges as per tariff plan).
  • Dial - 155223 (toll free) For VAS Deactivation
  • Dial - 199 For Product & Scheme/Billing
  • Dial - 1999 For Enterprise Solutions
  • Dial - 1909 For DND/NCPR helpline
  • Email: customercare@infotelconnect.com
For Non-Connect Users
  • Dial - 1725050505 For Product & Scheme/Billing
  • Dial - 1725055355 For Wireline Faults/ Internet/Technical Complaints
Details of Appellate Authority
  • Name : Ms. Archana Sharma
  • Contact Number : 172-5013060
  • Fax Number : 172-5091920
  • Address : B-71, Phase - 7, Industrial Area, Mohali-160055
  • Timings : 9:30 AM to 6:00 PM (Monday to Friday)
  • E-Mail : appellate.authority@infotelconnect.com

CONNECT CARE

  1. Connect Broadband Store Amritsar - 100 Feet Road Connect Care, Opposite Jaycee Motors 100 Feet Road,Amritsar View Map
  2. Connect Broadband Store Amritsar - Zonal Office,S.C.O. 5 District Shopping Centre Old Jail Road Ranjit Avenue Amritsar View Map
  3. Connect Broadband Store Pathankot - Sanwal Infotel,Patel Chowk Saili Road, Amritsar View Map
  4. Connect Broadband Store Gurdaspur - Sai Baba Murad Shah Ji Communication,Sangal Pura Road Near Gol Mandir, Amritsar View Map
  5. Connect Broadband Store Jandiala Guru - Hak Computers ,5373 Verowal Road Near Sangam PalaceJandiala GuruJandiala Guru , Amritsar View Map
  6. Connect Broadband Store Patti - Jolly Communication ,Shiwala Raod Opposite Gurudwara Patti Gpo ,Amritsar View Map
  7. Connect Broadband Store Quadian - Google Printer And Computer ,Near PSEB Office Mohalla AhemadianQadianQadian ,Amritsar View Map
  8. Connect Broadband Store Tarantaran - Sai Communication , Amritsar Road Jagdev Mkt Ist Floor Opposite Union Bank Tarn Taran,Amritsar View Map
  1. Connect Broadband Store Abohar - Ug Telecom ,Shop No 28,29,30 Mandi No. 2, Abohar, Bathinda
  2. Connect Broadband Store Barnala - Mittal Electricals , College Road Near Margo Battery Barnala Barnala ,Bathinda   View Map
  3. Connect Broadband Store Bathinda - Zonal Office, Second Floor Sardar Dalip Singh Ahluwalia Complex Near New Bus Stand Guru Kashi Marg, Bathinda   View Map
  4. Connect Broadband Store Faridkot - Coco Mandi No 2 Abohar.Phone NOS.1634500002   View Map
  5. Connect Broadband Store Fazilka - Aayush Telecom, Opposite Arya Smaj Mandir Shastri Chowk Fazilka Fazilka , Bathinda View Map
  6. Connect Broadband Store Ferozpur - Paras Sales, GT Road Opp Samundari Petrol Pump Ferozpur Cantt, Bathinda View Map
  7. Connect Broadband Store Ferozpur - Sales Point: Namdev Chowk Near Shalimar Hotel Ferozepur city, Bathinda View Map
  8. Connect Broadband Store Maur Mandi - New Rs: Near Sadhu Karyana Store Ganesha Mill RoadMaur MandiMaur Mandi , Bathinda   View Map
  9. Connect Broadband Store Zira - Raja Telecom : Bhushan Market Railway RoadZira , Bathinda   View Map
  10. Connect Broadband Store Jaitu - Zip Communication : Bishnandi Bazaar Main Bazaar Jaitu Jaitu , Bathinda
  11. Connect Broadband Store Mudki - Aman Behal : Shop No.01 Near Post Office Mudki Mudki, Bathinda
  12. Connect Broadband Store Rampura Phul - Hindustan telecom : Fbs Colony Back Side Bus Stand Rampura Phul Rampura Phul , Bathinda
  1. Connect Broadband Store Chandigarh - Sector 35 :S.C.O. (Comm) # 451-452 1st Floor Sector 35C   View Map
  2. Connect Broadband Store Chandigarh - Zonal Office : S.C.O. (Comm) # 62 1st Floor Sector 47C   View Map
  3. Connect Broadband Store Kharar - Rv Enterprise : AAR VEE Enterprise, S.C.O. (COMM) # 2, ., ., ., DESU MAJRA ROAD, SUNNY ENCLAVE   View Map
  4. Connect Broadband Store DeraBassi - M/S Kajal Infocom , Shop No. 1 near Maruti Showroom, Chandigarh Ambala Road   View Map
  5. Connect Broadband Store Baltana - A&A Enterprises : Shop (Comm) # 09 Pkl Road BaltanaSec -19 Zirakpur
  6. Connect Broadband Store Kurali - SS Communication : Unit (Comm)# Opposite Indra Chakki Morinda Road Kurali Ropar Ropar
  7. Connect Broadband Store Morinda - GS Telecom : Shop (Comm) # 443 Ward No - 01 Near Shugar Mill Main BazarMorindaMorinda
  8. Connect Broadband Store Panchkula - Vaishnav Telecom : S.C.O. (Comm) # Dss-317 1st Floor Sector 9
  9. Connect Broadband Store Ropar - Singh Telecom , S.C.F. Closed # Scf 39HFCL Infotel (Customer Care) Bela RoadRoparRopar
  10. Connect Broadband Store Mohali , SCF-114,PH-3B2, MOHALI   View Map
  11. Connect Broadband Store Zirakpur - Vaishnav Enterprises , Shop No. 241 Upper Ground Floor, Devaji VIP Plaza, VIP Road
  1. Connect Broadband Store Khanna - S N Communications : Scf 28 2nd Floor G.T.B MarketKhannaKhanna   View Map
  2. Connect Broadband Store Ludhiana - Oswal Connextions : 13 Asian Lak Tower Backside Ansal PlazaGurudev Nagar   View Map
  3. Connect Broadband Store Ludhiana - Zonal Office : Unit (Comm) # 3rd Floor Elite ArcadeThe Mall  View Map
  4. Connect Broadband Store Moga - c/o Chetna Teleservice : C/O CHETNA TELE SERVICE, ABOVE SAARU MOBILE, IST FLOOR, ., G T ROAD, MOGA   View Map
  5. Connect Broadband Store Jagraon - Lovely Enterprises: Siddhu Complex Link Road JagraonJagraon   View Map
  6. Connect Broadband Store Ludhiana - Professional Panel: Hemkunt Complex Opposite Bijli Ghar Subhani BuldingBrown Road
  7. Connect Broadband Store Ludhiana - Shree Ganesh Telecom :Shop (Comm) # 125 Kapoor Market Daresi Road
  8. Connect Broadband Store Ludhiana - Ss Enterprises : HFCL Infotel LimitedS.C.O. (Comm) # Plot No.369 Industrial AreaOpposite Samar HotelRK Road, Cheema Chownk   View Map
  9. Connect Broadband Store Ludhiana - Surbhi Marketing : Salh Complax Dashmesh Nagar Gill Road
  10. Connect Broadband Store Samrala - Mishra & Company : Unit (Comm) # Shop No 7Guru Nanak RoadDhami MarketSamralaSamrala
  1. Connect Broadband Store Patiala - Zonal Office : # 10 1st Floor Choti Baradari   View Map
  2. Connect Broadband Store Amloh - S2 Telecom : Near Billa Dhaba Opposite Dot exchange Amloh RoadAmlohAmloh   View Map
  3. Connect Broadband Store Giddarbaha - New Rs Enterprises : Circular Road Near Shiv Mandir Shiv Mandir Opposite Old Telliphone Exchange Giddarbaha   View Map
  4. Connect Broadband Store Malerkotla - Mahadev Enterprises : G.T.B Nagar B/S Prem Lata Hopsital Near Vishal Mobile Point Malerkotla
  5. Connect Broadband Store Malout - Arav Telecom : Court Road Near Edward Ganj HospitialMaloutMalout
  6. Connect Broadband Store Mukatsar - Gurukirpa Communication : Shop (Comm) # C/O Naam Dhari Dera Kotkapura Chowk
  7. Connect Broadband Store Dhuri - Shivam Enterprises : Bypass Road Kakarwal Chownk Kakarwal Road Dhuri
  8. Connect Broadband Store Nabha - Aggarwal Telecom : Bhawanigarh Road Ghulad Mandi Near Bouran Gate Sangrur Road Nabha
  9. Connect Broadband Store Rajpura - Krishna Telecom : Shop No.06 Old Grain Market Rajpura Town Rajpura
  10. Connect Broadband Store Samana - Swiss Communication : Shop no. 17 Muncipal CommitteeSamanaSamana
  11. Connect Broadband Store Sangrur - Shree Ganesh Enterprises : Opposite Barota Tree Bara Patiala Gate Sangrur
  12. Connect Broadband Store Sirhind - Kajal Infocom - Opposite Nirankari BhawanLibra Complex Railway Road Sirhind
  13. Connect Broadband Store Sunam - Ghuman Telecom : Matharu Market Near Bus StandSunamSunam
  1. Connect Broadband Store Hariana - S Kumar :Shop (Comm) #  Sikri Road Near Dr. Surinder Main BazarHarianaHariana   View Map
  2. Connect Broadband Store Jalandhar - Paragpur : S.C.O. (Comm) # 8.K.M.Stone HFCL Infotel Limited G.T. Road Paragpur   View Map
  3. Connect Broadband Store Jalandhar - Sodal : S.C.O. (Comm)# Sodal Road G.P.O.  View Map
  4. Connect Broadband Store Mukerian - Mobile Express : S.C.O. (Comm) # - Makkar Complex Opposite Bus Stand G.P.Omukerian Mukerian   View Map
  5. Connect Broadband Store Adampur - J.A. Eneterprises : Opposite Railway Road Main Road - Backside Bus Stand Adampur
  6. Connect Broadband Store Balachaur - Lovely Telecom : Gahoon Road Main BazarBalachaurBalachaur
  7. Connect Broadband Store Begowal - Soft Tech Computers : Near Badas Chowk (Bikaner Sweets)Opposite M C OfficeBegowal   View Map
  8. Connect Broadband Store Bholath - Soft Tech Computers : SHOP (COMM) # NR HDFC BANK, NAGAR BHOLATH SARKI, GPO, BHOLATH, KAPURTHALA, Punjab, 144622
  9. Connect Broadband Store Dasuya - Friends Telecom : Ward No.6 Near DPDO OfficeDasuyaDasuya
  10. Connect Broadband Store Goraya - Karan Communication : SHOP (COMM) # 5, C/O CONNECT OFFICE,Bada Pind Road, PHALPOTA MARKET,GATE NO. 1, OPP. DANA MANDI, GPO, GORAYA
  11. Connect Broadband Store Hoshiarpur - Ritika Marketing : S.C.O. (Comm) # - Near Node No.1 Jalandhar Road 1st Floor Maharaja Complex
  12. Connect Broadband Store Jadla - Lovely Telecom : MAIN CHOWK, VPO JADLA, JADLA VILLAGE,Near Tanki Road,JADLA, JALANDHAR, Punjab, 144514
  13. Connect Broadband Store Jalandhar - Zonal Office (Planet Connect) : 614-L C/O Planet Connect Model Town Mall Road
  14. Connect Broadband Store Hoshiarpur - Ritika Marketing: S.C.O. (Comm) # - Near Node No.1 Jalandhar Road 1st Floor Maharaja Complex
  15. Connect Broadband Store Jadla - Lovely Telecom : Gahoon Road Main Bazar Balachaur NawanshaharJadlaJadla
  16. Connect Broadband Store Jalandhar - Zonal Office (Planet Connect) : 614-L C/O Planet Connect Model Town Mall Road
  17. Connect Broadband Store Kapurthala - Sant On Line System Pvt Ltd : S.C.O. (Comm) # Ground Fioor Nanha Complex Cool Road Mall Road G.P.O   View Map
  18. Connect Broadband Store KartarPur - KBS Group : S.C.O. (COMM) # 4, NS MARKET, NR SHITLA MATA MANDIR, KARTARPUR, KARTARPUR, JALANDHAR, Punjab, 144801   View Map
  19. Connect Broadband Store Lohian - Mittal Telecom : Main BazaarStation RoadNear Government QuarterLohianLohian
  20. Connect Broadband Store Nakodar - KBS Group : SHOP (COMM) # 109, -, SOHI COMPLEX, NAKODAR, NAKODAR, JALANDHAR, Punjab, 144040
  21. Connect Broadband Store Noor Mehal - KBS Group : S.C.F. (COMM) # C/o Connect Office, Nakoder Road, NR. UCO BANK, , NOORMAHAL, NAKODAR, Punjab, 141309
  22. Connect Broadband Store Phagwara - Karan Comm : S.C.O. (Comm) # - Parmar Complex Opposite Bust Stand G T RoadPhagwaraPhagwara
  23. Connect Broadband Store Shahkot - Mittal Telecom : Main BazaarNear Police StationOpposite Dina Nath Bartan BhandaarShahkotShahkot
  24. Connect Broadband Store Sultanpur-Lodhi - Mittal Telecom : S.C.O. (Comm) # Near Ber Sahib GurudwaraSultanpur-LodhiSultanpur-Lodhi   View Map
  25. Connect Broadband Store Tanda - Badalia Telecom : S.C.O. (COMM) # -, BADALIA TELECOM, NEAR SHIMLA PAHARI, F/F, ABOVE EASY DAY, URMUR TANDA, G.P.O, TANDA, HOSHIARPUR, Punjab, 144204   View Map
 
Planet Connect

Apart from online & tele customer care Connect has exclusive world class showrooms to provide high quality customer care to Connect subscribers in major cities of Punjab.

They provide a single window opportunity to address all customer queries, besides serving as an outlet for sale of all Connect products. These aesthetically designed outlets allow Connect subscribers to buy any of Connect services while experiencing exclusive Connect services like phone to mail, Audio Conference bridge, Video Conference, Broadband Internet etc.

A customer can subscribe to a telephone connection, buy phone cards, CDMA mobile handsets, Customer Premise Equipment (CPE) and Internet products.

One can also make bill payments, register a complaint and seek information on any of the company's products or services.

Specially trained executives attend to the customer needs and ensure that they are met with speed and efficiency.

Telecom Consumer Charter