Hosted-IVR
- ✔ Interactive Voice Response (IVR) is an automated telephony system that interacts with the callers, gathers information and route calls to the appropriate recipient.
- ✔ Our Hosted IVR platform can significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use leading to the quality control, better managed services and reduced costs to the business.
Advantages of Hosted-IVR
Cost Effect |
Save Cost |
Real Time Update |
Low total cost of ownership,sinse hardware is deployed at our data centres. |
No investment in IT management, use of centralised hosting and transfer of calls over the internet. |
Real-time monitoring and analyzing call traffic using our comprehensive solution. |
Hosted-IVR Features
Details |
Standard |
Advanced |
Number of channels |
10 |
20 |
Welcome Message |
✔ |
✔ |
IVR Level 1 |
upto 4 options |
upto 10 options |
IVR Level 2(upto 10 options) |
No |
✔ |
Transfer to a group of numbers (upto 3 users / option) |
✔ |
✔ |
Call history reports |
✔ |
✔ |
Voice Recording |
15 Days |
30 Days |
Portal to change termination numbers |
15 Days |
30 Days |
Option to upload audio prompts |
✔ |
✔ |
Out of Office hours |
✔ |
✔ |
Professionally recorded audio prompts |
✔ |
✔ |
Voicemail |
✔ |
✔ |
Basic API Integration |
✔ |
✔ |
