Customer Care Directory

For Connect Users

  • Dial - 198 (toll free) For Wireline Faults
  • Dial - 198 (toll free) For Internet/Technical Complaints
  • Dial - 155223 (toll free) For VAS Deactivation
  • Dial - 199* For Product & Scheme/Billing
  • Dial - 1999 For Enterprise Solutions
  • Email: customercare@infotelconnect.com

For Non-Connect Users

  • Dial - 1725050505 For Product & Scheme/Billing
  • Dial - 1725055355 For Wireline Faults/ Internet/Technical Complaints

Details of Appellate Authority

  • Name : Ms. Archana Sharma
  • Contact Number : 172-5013060
  • Fax Number : 172-5091920
  • Address : B-71, Phase - 7, Industrial Area, Mohali-160055
  • Timings : 9:30 AM to 6:00 PM (Monday to Friday)
  • E-Mail : appellate.authority@infotelconnect.com

Connect Care

  1. Connect Care, S.C.O. 5, District Shopping Centre, Old Jail Road, Ranjit Avenue, Amritsar View Map
  2. Connect Care, Ground Floor, R.S. Tower, Hall Bazaar, Amritsar View Map
  3. Connect Care, S.C.O. 953/549, Near Saini ICE Factory, Near Milan Palace, Batala Road, Amritsar View Map
  4. Connect Care, Opp. Jaycee Motors, 100 Ft Road, Amritsar View Map
  5. Connect Care, 54 Kabir Park, Opp. Guru Nanak Dev University, G.P.O, Amritsar View Map
  1. Connect Care, II nd Floor, Sardar Dalip Singh Ahluwalia Complex, Near New Bus Stand, Guru Kashi Marg, Bathinda View Map
  1. Connect Care SCO 450-451, FF, Sector- 35 C, Chandigarh View Map
  2. Connect Care, S.C.F. 3, Sector 27-B, Chandigarh View Map
  3. Connect care D.S.S. 317, 1st Floor Sector 9 Panchkula, Haryana 134109 View Map
  4. Connect Care, SCF 23, Phase 7, Mohali View Map
  1. Connect Care, K.M. Stone 8, G.T. Road, Opp Victoria Garden, Paragpur, Jalandhar View Map
  2. Connect Care, Main Sodal Road, GF, Back Side Sodal Mandir View Map
  1. Connect Care, 3rd Floor, ELITE ARCADE, Mall Road, Ludhiana View Map
  2. Connect Care, Professional Panel, Hemkunt Complex, Opp Bijli Ghar, Subhani Bulding, Brown Road, Ludhiana View Map
  3. Connect Care, Shop No 13, Sherpur Kalan, Near Water Tank Manku Market, Ludhiana View Map
  4. Connect Care, Salh Complax, Dashmesh Nagar, Gill Road, Ludhiana View Map
  5. Connect Care, Plot No.369, R.K Road, Ind Area, Ludhiana View Map
  6. Connect Care, S.C.F. 06, G.Floor, G.T.B. Market, Khanna View Map
  1. Connect Care, SCO 10, First Floor, Chotti Baradari, Patiala View Map
  2. Connect Care, Near Main Post Office, Sangrur, Patiala View Map
Connect Broadband

Planet Connect

Apart from online & tele customer care Connect has exclusive world class showrooms to provide high quality customer care to Connect subscribers in major cities of Punjab.

They provide a single window opportunity to address all customer queries, besides serving as an outlet for sale of all Connect products. These aesthetically designed outlets allow Connect subscribers to buy any of Connect services while experiencing exclusive Connect services like phone to mail, Audio Conference bridge, Video Conference, Broadband Internet etc.

A customer can subscribe to a telephone connection, buy phone cards, CDMA mobile handsets, Customer Premise Equipment (CPE) and Internet products.

One can also make bill payments, register a complaint and seek information on any of the company's products or services.

Specially trained executives attend to the customer needs and ensure that they are met with speed and efficiency.

Telecom Consumer Charter