For Connect Users

  • Dial - 198 (toll free) For Wireline Faults
  • Dial - 198 (toll free) For Internet/Technical Complaints
  • Dial - 155223 (toll free) For VAS Deactivation
  • Dial - 199* For Product & Scheme/Billing
  • Dial - 1999 For Enterprise Solutions
  • Email: customercare@infotelconnect.com

For Non-Connect Users

  • Dial - 1725050505 For Product & Scheme/Billing
  • Dial - 1725055355 For Wireline Faults/ Internet/Technical Complaints

Details of Appellate Authority

  • Name : Ms. Archana Sharma
  • Contact Number : 172-5013060
  • Fax Number : 172-5091920
  • Address : B-71, Phase - 7, Industrial Area, Mohali-160055
  • Timings : 9:30 AM to 6:00 PM (Monday to Friday)
  • E-Mail : appellate.authority@infotelconnect.com

Customer Care Directory

Connect Care

Planet Connect

Apart from online & tele customer care Connect has exclusive world class showrooms to provide high quality customer care to Connect subscribers in major cities of Punjab.

They provide a single window opportunity to address all customer queries, besides serving as an outlet for sale of all Connect products. These aesthetically designed outlets allow Connect subscribers to buy any of Connect services while experiencing exclusive Connect services like phone to mail, Audio Conference bridge, Video Conference, Broadband Internet etc.

A customer can subscribe to a telephone connection, buy phone cards, CDMA mobile handsets, Customer Premise Equipment (CPE) and Internet products.

One can also make bill payments, register a complaint and seek information on any of the company's products or services.

Specially trained executives attend to the customer needs and ensure that they are met with speed and efficiency.

Telecom Consumer Charter



Ludhiana

# 47, Next to Cremica, Sarabha Nagar Market, Ludhiana
Ph: +91-161-5010001-3
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Jalandhar

# 188, Model Town, Gurdwara Road,
Jalandhar
Ph: +91-181-5000005
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Amritsar

Ebony building, Central Mall, The Mall, Amritsar
Ph. +91-183-5069720
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Bathinda

2nd Floor, Ahluwalia Complex, Guru Kanshi Marg, Bathinda
Ph: +91-164-5003000
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Mandi Gobindgarh

Main Post Office Road, Opposite HDFC Bank, Mandi Gobindgarh
Ph. +91-176-501227
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