Frequently Asked Questions

Q 1 : What is Broadband?
Broadband is a high-speed connection to the Internet that is always available to you. It is much faster than a dial-up connection and it enables you to view web content and download files much faster. Besides, broadband is more reliable than a dial-up due to it being a digital service and always-on connectivity. Another feature of broadband is when you turn on the computer, you are connected to the Internet in a click and ready to surf at lightning fast speeds.

Q 2 : How does DSL technology work?
DSL is an acronym for Digital Subscriber Line - a technology that transforms the simple copper phone line into a high speed conduit for instant transmission of data, information, entertainment and much more. It utilizes more of the bandwidth on copper phone lines than what is currently used for plain old telephone services. The DSL technology uses the frequencies that are above the telephone bandwidth and thus on different frequencies one can talk on the phone and be on the Internet at the same time.

Q 3 : Why should I choose DSL Broadband?
The fabulous speed and power that makes communication easier than ever before and helps you get the most out of the Internet makes Broadband internet the obvious choice. And if that's not enough, here are some more reasons:

  • Internet connection on single click. Always-On.
  • No call charges for just getting connected.
  • Phone available for voice calls while surfing and no additional telephone connection required for Internet.

Q 4 : How much does it cost?
It purely depends on your need and usage pattern. Connect offers a variety of plans to suit your needs.

Q 5 : What is upstream and down stream bandwidth?
Upstream refers to the bandwidth for traffic from the end user PC to the Internet while downstream refers to the bandwidth for traffic from internet to the end user. For Internet surfing, the downstream traffic is invariably much more than upstream traffic.

Q 6 : What is Symmetric/Asymmetric DSL?
Symmetric DSL refers to DSL technologies that provide the same bandwidth upstream and downstream. E.g. HDSL (High Bit Rate DSL), IDSL (ISDN DSL). Asymmetric DSL is referred to as DSL technology that provides higher downstream bandwidth while lower upstream bandwidth. E.g. ADSL .

Q 7 : How does DSL work on my existing phone line?
Simply speaking, DSL is a feature that can be added to your existing phone line to deliver much improved value to your Internet experience. Data signals and sound signals travel at different frequencies and the DSL splitter isolates the two signals to put the voice calls on to the telephone and the data traffic on to the PC through the DSL modem/router.

Q 8 : What is the minimum PC requirement?

  • Operating System Windows 98 and above
  • RAM 64 MB or more
  • LAN Card

Of course, better the PC configuration, the better the performance of graphic-based services like Gaming, etc

Q 9 : How is a DSL line preferable over an ISDN?
SL is an option preferred over ISDN for the following reasons:

  • It is a flexible and easily up-gradeable service.
  • Availability of speed beyond 128 Kbps
  • Transmission of data and voice over the same line so you can surf and talk at once.

Q 10 : How does a DSL compare with a dial up connection?
Firstly, a DSL connection is much faster and more reliable than dial-up Internet. Think of DSL as a big pipe bringing the Internet into your home. Most of us are currently getting the Internet at home through dial-up services.

Q 11 : How does DSL compare to Internet on cable?
Internet on cable is a shared Network, which means that everybody in your neighborhood uses the same Bandwidth that makes it slow for you, more so during peak times. DSL provides you dedicated bandwidth that ensures that you get the same speed each and every time you launch your browser. Cable connection has security issues since many users are sharing the same link, which is not the case in DSL connections.

Q 12 : Do I need a second phone line for Connect broadband?
No, you don't! You can surf the net as well as talk on the phone together. That's the unique benefit of Connect Broadband service.

Q 13 : Why should I choose Connect Broadband?
There are many reasons for you to choose the Connect Broadband service. Here are some key reasons:

  • A high-speed connection that is always on.
  • It has a dedicated bandwidth that assures you speeds and you don't share bandwidth with others.
  • You incur no additional telephone bills for internet usage
  • You can talk while you surf.
  • State-of-the-art Infrastructure.
  • Attractively priced and up-gradable usage plan options

Q 14 : What is an "always-on" connection?
The single-click Connect Broadband ensures fast connectivity, so your Internet is on and ready when you need it. Connect Broadband facilitates you to establish a dedicated connection between your computer in your home or business location and the Connect Network. This connection can be established with a simple click of the mouse and only takes 1-2 seconds - so there is no more waiting while your computer gets connected to our network. Unlike Dial Up where you often get a busy tone and get disconnected, DSL connection is assured.

Q 15 : As a user, my needs keep changing, how does Connect Broadband take care of that?
Connect Broadband offers a flexibility to upgrade your connections as your needs and your business grow. Your investment in our services stands protected!

Q 16 : Is Connect Broadband available in my area?
The Connect Broadband network is presently available across 108 towns in Punjab and Chandigarh. Very shortly, the service will be available in many more towns across Punjab. For more information, please contact the local Connect offices or call 5050505 from any phone.