The vision statement of the company is 'To be the most admired telecom brand' and the mission statement aims to "Deliver total telecommunication solutions by offering innovative products and services through superior technology, ensuring customer delight".

CONNECT is a business venture of Himachal Futuristic Communications Ltd., India's leading telecommunications giant. CONNECT is further supported by the expertise of Lucent Technologies USA, Huawei Technologies, IIT Chennai, Compaq, Cisco, CGI, Bell Nexxia and Cincom.

With an investment of over Rs.1400 crores, HFCL Infotel, has set up a state-of-the-art network in over 130 towns and cities in Punjab. The average revenue per line (ARPL) for CONNECT is amongst the highest in the country. With a clear focus on acquiring quality subscribers through well-planned roll out and through appropriate revenue focus in our marketing strategy, we are confident of ensuring that we retain our position of being amongst the top ARPL brands in the country. The wide array of innovative products and services in the data and broadband segment has further allowed the Company to drive its revenue growth.

The launch of Triple Play service that delivers voice, data and video to a subscriber is a first by any telecom operator in the country. CONNECT is also the first operator in the country to launch a CDMA based pre-paid mobile service in 2002. Besides fixed line telephony, mobile telephony and Internet access, CONNECT's services include an array of broadband, enhanced and data services like Internet Leased Lines, ISDN, VPN, Centrex, Web Hosting, DSL and server Co-location. Customised solutions are also available for its Corporate customers & additionally, services like Video Conference, Audio Conference, Phone to mail and VMS form an important part of the CONNECT portfolio.

Exclusive world-class showrooms to provide high quality customer care to CONNECT subscribers have been introduced in major cities of Punjab. These showrooms aim to fulfill any telecom need of the subscribers. They provide a single window opportunity to address all customer queries, besides serving as an outlet for sale of all CONNECT products. These aesthetically designed outlets allow CONNECT subscribers to buy any of CONNECT services while experiencing exclusive CONNECT services like Phone to mail, Audio Conference Bridge, Video Conference, Broadband Internet etc. A customer can subscriber to a telephone connection, buy Phone cards, CDMA mobile handsets, Customer Premises Equipment (CPE) and Internet products. One can also make bill payments, register a complaint and seek information on any of the company's products or services. Specially trained executives attend to the customer needs and ensure that they are met with speed and efficiency.

An agreement has been signed between the Government of Punjab and HFCL Infotel Ltd. wherein CONNECT will provide free data connectivity for the government's e-governance & citizen services projects. This connectivity will facilitate communication between state headquarters, district headquarters, sub-divisions and blocks. The e-Governance project will help the government in improving revenue collection, delivery of citizen services, increase government accountability and transparency thereby increasing citizen trust in government besides providing effective MIS for government decisions. This will effectively involve stakeholders, including NGOs, business, and interested citizen in new ways of meeting public challenges.

Indeed with a future-proof network, that connects every town and village in Punjab, along with an emphasis on service excellence and quality, CONNECT has exceeded customer expectations and will continue to do so in the future.